01: family & friend support

 Online | National | ACT | NSW | NT | QLD | SA | TAS | VIC | WA

Support – by Rose Moore

It could be you’re cool with your friend or family member. It could be you’re not and you’re having trouble understanding or dealing with the changes.

This is perfectly okay and it happens to everyone when something big happens.

Below you’ll find links to information, organisations with people in similar situations and professionals who can help you.

If you would like specific information that’s not here, click the comment button at the bottom and write something in. We’ll do our best to answer your question.



Australian Capital Territory

New South Wales

Northern Territory


South Australia



Western Australia

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National: Beyond Blue

Beyond blue website | Call 1800 224 636 | Beyond Blue support of GLBTI

24 hours | 7 days a week

How we can help

Beyond Blue is the national depression initiative, with comprehensive referral resources.

Call Beyond Blue for referrals to people who can help you with whatever you’re going through.

About Beyond Blue

(from the website)

beyondblue is a national, independent, not-for-profit organisation working to address issues associated with depression, anxiety and related disorders in Australia.

Read more about Beyond Blue.

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National: Gay Lesbian Counselling Community Services Australia

GLCCS website

How we can help

Gay Lesbian Counselling Community Services Australia (GLCCS) contains telephone numbers for Gay and Lesbian counselling services across Australia.

Note: Don’t be put off by the names! These services support gender-questioning and genderqueer people too!


(from the website)

This site is maintained by GLCS NSW on behalf of the members of an alliance of Gay and Lesbian Telephone Counselling Services and is sponsored by Telstra!


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National: Lifeline crisis support

Lifeline websiteClick to chat online with counsellors | Call 13 11 14

How we can help

Lifeline online services are designed to help people who need help but can’t call counselling services. You can choose to fill out personal details or can remain anonymous if you wish.

You can also speak to trained Lifeline volunteers. Call the Lifeline 24 hour helpline on 13 11 14

About Lifeline

Lifeline is a 24 hour referral helpline for people suffering from mental health issues such as anxiety, loneliness, depression or other stresses.

Click to read more about Lifeline.

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National: Parents and Friends of Lesbians and Gays

Pflag Australia website | email

How we can help

Parents and friends of Lesbians and Gays (PFLAG for short) is an association of parents with GLBTI family members.

Note: while the group does not expressly support parents of gender-questioning or genderqueer people, we’ve listed this resource because it may be of help with shared issues around families.

About PFLAG Australia

(from the website)

PFLAG stands for Parents and Friends of Lesbians And Gays. We are a non-profit voluntary organisation whose members have a common goal of keeping families together. PFLAG is here to give help, support and information to families, friends of all gay people

Read more about PFLAG Australia.

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National: QLife

 QLife website | Phone Support 1800 184 527

5:30pm – 10:30pm every day


How we can help

If you’re looking to connect with someone to explore what’s going on in your life, QLife is a great place to start. We have several ways of contacting QLife that you can choose from, whether you’d prefer to speak with a counsellor on the phone, to chat with someone online, or even to start the conversation and get some ideas from us via email. So, what’s most comfortable for you?

About QLife

QLife is Australia’s first nationally-oriented counselling and referral service for people of diverse sex, genders and sexualities. QLife provides nation-wide, early intervention, peer supported telephone and web based services to support Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people of all ages.

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National: Suicide callback service

Suicide callback service website1300 659 467

24 hours a day | 7 days a week

How we can help

The Suicide Call Back Service provides crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide, 24 hours per day 7 days a week across Australia.

About Suicide call back service

 (from the website)

The Suicide Call Back Service is a 24-hour, nationwide service that provides telephone counselling to people 18 years and over who fit one of the following categories:

  • People who are suicidal
  • People caring for someone who is suicidal
  • People bereaved by suicide

The Suicide Call Back Service is especially suited to people who are geographically or emotionally isolated.

Read more about the Suicide call back service.

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Radio: Out of the Pan

Out of the pan website | OOTP podcaast

Listen live in Melbourne on AM 855, Sundays 12pm-1pm, 855AM

How we can help

Out of the Pan is a weekly radio show, hosted by Sally Goldner, which covers “pansexual issues – meaning knowing no boundaries of sex or gender”. Subjects cover issues around sex and gender diverse people, including gender-questioning and genderqueer people.

About Out of the Pan

The presenter is Sally Goldner, a woman who is well suited for talking about such issues. The spokesperson for TransGender Victoria for nine years, this stand-up comedian has also ‘ripped the gender envelope to shreds’ as the world’s first male-to-female transsexual drag king! Before coming to 3CR Sally broadcast for many years at Joy 94.9 FM.

Read more about OOTP.

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Vic: 1000 Pound Bend

1000 £ Bend website | 361 Little Lonsdale Street, Melbourne 3000 | 1000 £ Bend on facebook

How we can help

1000 £ Bend is a  safe, inclusive, cool and hip space for drinkers of great coffee, arguably one of the best chai’s in Melbourne, and alcohol.

Genderqueer Australia (previously Melbourne Genderqueer) has held events at this venue almost since we began and highly recommend it. They’ve also hosted Ygender and Dude magazine events.

They’ve also got gender-neutral, accessible toilets!

About 1000 £ Bend

1000 £ Bend is one of the most unique spaces in Melbourne, comprising a bustling cafe, a massive gallery and events space and an air conditioned cinema space.  Founded in 2009 following the closure of the city’s iconic St Jerome’s laneway bar, the venue  – which is located in what was formerly the Peter Stevens motorbike repair garage – has quickly cemented its place as a focal point of Melbourne’s creative community.

Read more about 1000 £ Bend.

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Vic: Crisis Assessment Teams

Crisis Assessment Teams website

24 hours | 7 days

How we can help

The services listed on the Crisis Assessment Teams (CAT) website operate 24 hours a day and provide urgent community-based assessment and short-term treatment interventions to people in psychiatric crisis. CAT services have a key role in deciding the most appropriate treatment option and in screening all potential inpatient admissions.

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Vic: Doctor Jaco Erasmus

(03) 9973 5574 852 Mt Alexander Rd, Moonee Ponds, Vic, 3044

How I can help

I am a consultant psychiatrist with experience working with gender issues such as genderqueer and transgender.

A referral from a GP is required for a visit to my private practice.

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Vic: drummond street relationship center

DSRC website | (03) 9663 6733 | 195 Drummond Street, Carlton, Victoria

How we can help

drummond street relationship centre is a quality service provider of child and family relationship counselling, groups for parents, children; and young people and education and training services for professionals and those working with families across a range of sectors.

About DSRC

drummond street services is a 124 year old family services agency. We provide a wide range of support for individuals, families, couples, young people & children. A non government, non profit community agency, we’re not too big & we are committed to celebrating diversity & providing access for all.

Read more about DSRC.

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Vic: Family Access Network

Family Access Network website | (03) 9890 2673 | email | 1030 Whitehorse Road, Box Hill, Victoria, 3128

How we can help

Family Access Network has been providing services to young people since 1981 and is committed to responding to the diverse needs of homeless and at risk young people and young families.

We have experience in helping GLBTI youth with housing, working with the {also} foundation on the alsorts project for Same Sex Attracted Trans and Intersex youth (SSATI youth).

About Family Access Network

Family Access Network will provide support to young people who are homeless and those at risk of homelessness.

Read more about Family Access Network.


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Vic: Melbourne sexual health centre

MSHC website | (03) 9341 6200 | 580 Swanston Street, Carlton, Victoria 3053

How we can help

The Melbourne Sexual Health Centre is Victoria’s leading clinic for the testing and treatment of sexually transmissible infections.  The doctors and nurses at Melbourne Sexual Health Centre (MSHC) are experienced specialists in all aspects of sexual health, so clients visiting MSHC can be assured of high quality professional and non-judgmental care.

About the Melbourne Sexual Health Centre

The Melbourne Sexual Health Centre has been in operation since 1917. In this time it has established a reputation of excellence and innovation.

Click to read more about the Melbourne Sexual Health Centre.

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Vic: Monash Gender Clinic

03 9556 5216 | Hours: Tuesday and Wednesday ONLY | 352 South Road HAMPTON EAST VIC 3168

How we can help

Note: This team has recently been renamed from Southern Health Gender Clinic.

The Monash Gender Clinic is a multidisciplinary team comprising Consultant Psychiatrists, a Social Worker, Clinical Psychologist, administrative support, and external private consultants in Speech Pathology, Endocrinology and Plastic Surgery.

They have awareness around genderqueer issues and allow their clients to direct their own journey.

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Vic: Northside clinic

Northside Clinic website | (03) 9485 7700 | 370 St. Georges Road, Fitzroy North, 3068

How we can help

Northside Clinic is a general practice with extensive experience in the medical care of Gender questioning, Genderqueer and Transgendered people, together with the Gay, Lesbian and Bisexual communities. We are a non-judgemental, accepting practice and focus on quality medical care.

About Northside Clinic

Northside Clinic is a General Practice owned and staffed by a number of GPs with years of experience working in Melbourne’s inner north. The clinic is open to all, but has a particular focus on providing quality medical care for the Gay, Lesbian, Bisexual and Trans communities in Melbourne’s north. The clinic provides comprehensive testing for and management of Sexually Transmitted Infections (STIs) and HIV, as well as a full range of General Practice services.

Click to read more about Northside Clinic.

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Vic: Partners of Trans

POTS on Facebook | email

How we can help

Partners of Trans (POTS) is social support for the partners of Trans and gender questioning people.

How to get in contact

Contact Si here:


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Vic: Prahran Market Clinic

Prahran Market Clinic website | (03) 9514 0888 | Mezzanine level, Pran Central, crn. Commercial Rd & Chapel St. Prahran

How we can help

Prahran Market Clinic is a general practice with many years experience in the medical care of Gender Questioning, Genderqueer and Transgender people, and Gay, Lesbian and Bisexual people. We are a non-judgemental multi-disciplinary practice.

About Prahran Market Clinic

Prahran Market Clinic is an independently owned medical clinic with practitioners in many fields of medicine including General Practice, counselling and psychotherapy, sexual health and transsexual health.

Click to read more about Prahran Market Clinic.

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Vic: Rainbow Network

 Rainbow network website | 03 9285 5131 | email

How we can help

Rainbow Network Victoria is for anyone who works with same sex attracted or gender questioning young people in any setting. We provide free resources, training, enewsletters, networking events, advice and guidance.

About the Rainbow Network

Rainbow Network Victoria was set up in 1998 to meet the needs of workers facilitating groups for same sex attracted young people across Victoria, Australia.

Read more on the Rainbow Network website.



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Vic: Royal Childrens Hospital

RCH Gender Identity Service website | 03 9345 5522 | 50 Flemington Road, Parkville Victoria 3052

Medical Journal of Australia research on hormone use for children and adolescents

How we can help

The Royal Childrens Hospital in Melbourne has many years experience in helping and treating youths with Gender Identity issues. Their team is made up of psychotherapists, endocrinologists and gynaecologists.

About the Royal Childrens Hospital

The Royal Children’s Hospital (RCH) has been providing outstanding care for Victoria’s children and their families for over 140 years.

Read more about the Royal Childrens hospital here.


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