01: I need help

In danger? Call 000 now!

Don’t Panic!

If you’re going through some hard times and need someone to talk to straight away, get in contact with the organisations listed below.

Remember it’s okay to ask for help, and to say what’s really on your mind.

Choose a service

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National: Beyond Blue

Beyond blue website | Call 1800 224 636 | Beyond Blue support of GLBTI

24 hours | 7 days a week

How we can help

Beyond Blue is the national depression initiative, with comprehensive referral resources.

Call Beyond Blue for referrals to people who can help you with whatever you’re going through.

About Beyond Blue

(from the website)

beyondblue is a national, independent, not-for-profit organisation working to address issues associated with depression, anxiety and related disorders in Australia.

Read more about Beyond Blue.

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National: Gay Lesbian Counselling Community Services Australia

GLCCS website

How we can help

Gay Lesbian Counselling Community Services Australia (GLCCS) contains telephone numbers for Gay and Lesbian counselling services across Australia.

Note: Don’t be put off by the names! These services support gender-questioning and genderqueer people too!


(from the website)

This site is maintained by GLCS NSW on behalf of the members of an alliance of Gay and Lesbian Telephone Counselling Services and is sponsored by Telstra!


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National: Lifeline crisis support

Lifeline websiteClick to chat online with counsellors | Call 13 11 14

How we can help

Lifeline online services are designed to help people who need help but can’t call counselling services. You can choose to fill out personal details or can remain anonymous if you wish.

You can also speak to trained Lifeline volunteers. Call the Lifeline 24 hour helpline on 13 11 14

About Lifeline

Lifeline is a 24 hour referral helpline for people suffering from mental health issues such as anxiety, loneliness, depression or other stresses.

Click to read more about Lifeline.

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National: QLife

 QLife website | Phone Support 1800 184 527

5:30pm – 10:30pm every day


How we can help

If you’re looking to connect with someone to explore what’s going on in your life, QLife is a great place to start. We have several ways of contacting QLife that you can choose from, whether you’d prefer to speak with a counsellor on the phone, to chat with someone online, or even to start the conversation and get some ideas from us via email. So, what’s most comfortable for you?

About QLife

QLife is Australia’s first nationally-oriented counselling and referral service for people of diverse sex, genders and sexualities. QLife provides nation-wide, early intervention, peer supported telephone and web based services to support Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people of all ages.

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National: Suicide callback service

Suicide callback service website1300 659 467

24 hours a day | 7 days a week

How we can help

The Suicide Call Back Service provides crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide, 24 hours per day 7 days a week across Australia.

About Suicide call back service

 (from the website)

The Suicide Call Back Service is a 24-hour, nationwide service that provides telephone counselling to people 18 years and over who fit one of the following categories:

  • People who are suicidal
  • People caring for someone who is suicidal
  • People bereaved by suicide

The Suicide Call Back Service is especially suited to people who are geographically or emotionally isolated.

Read more about the Suicide call back service.

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Vic: Crisis Assessment Teams

Crisis Assessment Teams website

24 hours | 7 days

How we can help

The services listed on the Crisis Assessment Teams (CAT) website operate 24 hours a day and provide urgent community-based assessment and short-term treatment interventions to people in psychiatric crisis. CAT services have a key role in deciding the most appropriate treatment option and in screening all potential inpatient admissions.

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Vic: Suicideline

Suicideline website | 1300 651 251

24 hours | 7 days a week

How we can help

If you’re contemplating suicide, are affected by someone who has died or are in immediate danger, call Suicideline for free, confidential support by professional phone counsellors.

About Suicideline

(from the website)
SuicideLine provides:

  • suicide prevention – counselling and support;
  • crisis intervention;
  • information for people concerned about suicidal risk in others;
  • support for people bereaved by suicide; and
  • facilitated referrals to services across Victoria.

Read more about Suicideline.

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Vic: Switchboard

 Switchboard website | Victoria (03) 9663 2939 | Victoria regional & Tasmania: 1800 184 527

Hours: 5:30pm – 10:30pm seven days a week


How we can help

Switchboard Victoria provides free, confidential telephone counselling 7 days a week. We serve the Victorian and Tasmanian GLBTI community.

About Switchboard

Switchboard (Vic) Incorporated was established in 1991 by a number of individuals who saw a desperate need for a counselling information and referral service. With the support of the ALSO Foundation the first batch of volunteer counsellors were trained in 1991.

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